FAQ...Frequently Asked Questions

Because Proform wants you to know

Q.	IS THERE A MAT SEASON?
Q.	WHAT IS THE PROFORM WARRANTY?
Q.	WHAT ARE PROFORMS’ TERMS?
Q.	WHAT IS THE PROFORM RETURNS POLICY?
Q.	WHAT ARE TYPICAL ORDER / DELIVERY LEAD TIMES?
Q.	CAN USING MATS REALLY SAVE ME MONEY ON MAINTENANCE AND HELP KEEP MY PROPERTY ‘GREENER’?
Q.	WHAT IS THE BEST WAY TO STORE MATS WHEN THEY ARE NOT IN USE?
Q.	WE HAVE BEAUTIFUL FLOORS IN OUR LOBBY AND I DON’T WANT TO COVER THEM UP WITH TRADITIONAL MAT AND POSSIBLY TAKE AWAY FROM THEIR LOOK. IS THERE ANY ALTERNATIVE?
Q.	WHAT IS THE ADA REQUIREMENT FOR ENTRANCE MATTING?
Q.	WHAT IS THE MAXIUM WIDTH AND LENGTH OF A MAT?
Q.	CAN PROFORM PROVIDE SPECIAL SHAPES AND COLORS?
Q.	ARE PROFORMS’ MATS SAFE WITH LADIES HIGH HEELS?
Q.	DOES PROFORM STOCK STATIC DISSIPATIVE MATTING?
Q.	WILL PROFORMS’ MATS MOVE ON MY FLOORS?
Q.	I’VE HAD TROUBLE BEFORE WITH MATS THAT WON’T LIE FLAT. WILL PROFORMS’ MATS LIE FLAT?
Q.	IS THERE ANYTHING I HAVE TO DO TO PREPARE FOR A DELIVERY OF MY MATS?
Q.	IS THERE A MAT SEASON?
A.	YES, THERE IS A MAT SEASON…JANUARY 1ST THROUGH DECEMBER 31ST OF EVERY CALENDAR YEAR. Entrance mats are the first line of defense in protecting flooring assets in wet and dry conditions so there is no reason to ever give them time off. Key benefits for using entrance mats: To remove wet & dry soils at the door, less contaminants enters building Less chemicals are needed to maintain floors To store these wet & dry soils until removed via standard cleaning cycle To minimize the tracking of these wet & dry soils further into the facility To provide a safe entrance to walk on To reduce overall floor labor and material maintenance costs To enhance appearance For the complete story on how entrance mats can save you money click here.
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Q.	WHAT IS THE PROFORM WARRANTY?
A.	PROFORMS’ PRODUCT WARRANTIES Roll goods are under warranty for 3 years with 100% in the first year, 50% in the second year, & 25% through the 3rd year. The warranty states that no more than 10% of the surface will wear over 3 years. Product must be taken care of properly, cleaned as needed and vacuumed regularly. Rubber matting is under warranty against manufacturer defects for 5 years. Rubber backed runners come with a 1 year warranty. Vinyl backed mats come with a 90 day warranty. come with a 90 day warranty. Park avenue vinyl backed matting 3 year on face goods.
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Q.	WHAT ARE PROFORMS’ TERMS?
A.	PROFORMS’ PAYMENT TERMS For pre-qualified clients, terms are net 30 days. New accounts must complete a credit application. For all custom orders, 50% up front and balance due upon completion. Please contact us if you have any questions about this policy. Major Credit Cards are also accepted.
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Q.	WHAT IS THE PROFORM RETURNS POLICY?
A.	PROFORM RETURNS POLICY Made-to-order products are non-cancelable. Stock Quick-Order items can be returned if unused within 30 business days, with prior approval. There is a 20% restocking fee for this service, and customer is responsible for freight. Please contact us if you have any questions about this policy.
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Q.	ARE TYPICAL ORDER / DELIVERY LEAD TIMES?
A.	PROFORM TYPICAL ORDER LEAD TIMES Please call if you have a special or urgent time frame that differ from our standards noted below. Stock Mats & Roll Goods - 7-14 business days Custom Shapes - 14-28 business days Custom Installations / no logo - 14-28 business days Custom Installations with logo - 28 - 42 business days Logo Matting - 21-28 business days
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Q.	CAN USING MATS REALLY SAVE ME MONEY ON MAINTENANCE AND HELP KEEP MY PROPERTY ‘GREENER’?
A.	YES, USING ENTRANCE MAT SAVE MONEY & HELP KEEP PROPERTIES GREENER TOO! Entrance mats are the first line of defense in protecting flooring assets in wet and dry conditions. A quality matting system stops contaminates at the door. Stopping these contaminates not only reduces cleaning labor costs and reduces wear on floor surfaces but it also substantially reduces the need for cleaning chemicals that might be harmful to the building occupants and the environment. For the complete story on how entrance mats can save you money and keep your property ‘Greener’ click here.
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Q.	WHAT IS THE BEST WAY TO STORE MATS WHEN THEY ARE NOT IN USE?
A.	YES, THERE IS A BEST WAY TO STORE MATS WHEN THEY ARE NOT IN USE... Proforms’ Storage Suggestions Proper storage is vital to the ongoing function of good maintenance for the matting. Improperly stored mats void your warranty. Runners should be stored flat or can be stored vertically. They should be rolled on 9” diameter storage cores (carpet side out) especially if they are stacked horizontally on the floor and must be banded in the middle and at either ends. Logo mats should be stored flat or on 9” diameter storage cores with the carpet side in. Mat should be rolled tight around core and secured well with Velcro, tape, or bands at either end and in the middle.
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Q.	WE HAVE BEAUTIFUL FLOORS IN OUR LOBBY AND I DON’T WANT TO COVER THEM UP WITH TRADITIONAL MAT AND POSSIBLY TAKE AWAY FROM THEIR LOOK. IS THERE ANY ALTERNATIVE?
A.	YES, THE INVISIBLE MAT ALTERNATIVE TO CONVENTINAL MATS, Invisi-Mat™, EXCLUSIVELY FROM PROFORM. Invisi-Mat™ was designed and engineered by Proform to be used where slip resistance is imperative but traditional matting is not practical or desired. Invisi-Mat™ is the perfect solution for class A lobbies in conjunction with a large mat at a main entrance. Invisi-Mat™ will protect guests and employees against trip and fall, protect floors against wear & tear...while being barely visible. Invisi-Mat™ is a Proform exclusive. To learn more about Invisi-Mat™, click here
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Q.	IS THE ADA REQUIREMENT FOR ENTRANCE MATTING?
A.	A reducer or bevel cut is an ADA (Americans with Disabilities Act) requirement when the height difference is larger than ¼”.
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Q.	WHAT IS THE MAXIUM WIDTH AND LENGTH OF A MAT?
A.	Mats can be made to any size or shape however the largest mat we can make in a single piece is 13’5” x 80’ long.
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Q.	CAN PROFORM PROVIDE SPECIAL SHAPES AND COLORS?
A.	We can make a mat to meet any size or any shape requirement, indoor or outdoor.
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Q.	ARE PROFORMS’ MATS SAFE WITH LADIES HIGH HEELS?
A.	Men often worry about ladies high heels but this is not a problem. Firstly, ladies know how to walk in high heels and amazingly rarely get stuck in the hundreds of obstacles they would come across daily. Our matting is perfectly safe with high heels.
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Q.	DOES PROFORM STOCK STATIC DISSIPATIVE MATTING?
A.	Yes. Please call or write to us for more information about your special needs.
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Q.	WILL PROFORMS' MATS MOVE ON MY FLOORS?
A.	Any mat that is not glued to the floor will exhibit some amount of movement. We have solutions that will minimize mat movement on almost every type of flooring. Give us the specifics of your floor and we’ll create the perfect solution for you.
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Q.	I’VE HAD TROUBLE BEFORE WITH MATS THAT WON’T LIE FLAT. WILL PROFORMS’ MATS LIE FLAT?
A.	Different mats respond differently to how well they lie flat and how they must be stored to work properly for you. We have mats that lie flat instantly and we have matting that must be stored properly to lie flat. Depending upon the many variables, we will create the perfect program for you.
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Q.	IS THERE ANYTHING I HAVE TO DO TO PREPARE FOR A DELIVERY OF MY MATS?
A.	Some of our large custom installation projects may require receiving larger pieces. We will advice you as to the size and weight of each piece to determine your ability to handle the mats. Again, we create a solution that is designed to meet your needs. Receiving, transporting, and storing matting is one of those needs thus we will make sure to build a program that always works for you.
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